Alpine x Haven: Always-On Support for the Communities We Serve
Property management doesn’t end at 5 p.m. Homes don’t stop functioning after business hours, and neither do the needs of the people who live in them. As Alpine has continued to grow across Los Angeles, we’ve been intentional about one thing above all else: making sure scale never compromises responsiveness, care, or attention. That commitment is what led us to partner with Haven.
Our residents deserve fast answers, clear communication, and real support—whether it’s midday on a Tuesday or 2 a.m. on a Sunday. With Haven, an AI-powered agent is available 24/7 to ensure that no request goes unheard and no issue waits unnecessarily. If a maintenance concern comes in overnight, Haven immediately engages with the resident, gathers the right details, assesses urgency, and escalates true emergencies so someone can be dispatched as quickly as possible. When safety, comfort, or health is at stake, waiting until morning simply isn’t acceptable.
This system allows us to preserve what matters most in property management: peace of mind. Residents know they can reach someone at any time, and our teams know they’re getting accurate, well-triaged information that helps them respond faster and more effectively. Technology, in this case, isn’t replacing people—it’s supporting them, so our maintenance teams can focus on solving problems rather than sorting through after-hours messages.
Haven also plays a key role on the leasing side. Every inquiry that comes in is answered immediately, screened efficiently, and given helpful, accurate information from the start. Prospective residents receive a smoother, faster experience, while our leasing managers can step in at the right moment to provide personal follow-up and guidance. The result is a more thoughtful leasing process that respects people’s time and sets the tone for what residents can expect once they move in.
At Alpine, we believe strong property management is about more than managing buildings—it’s about maintaining safe, healthy, well-run communities. Investing in systems like Haven is part of how we honor that responsibility. As we continue to grow, we’re committed to raising the standard for what residents should expect from a property management company in Los Angeles.
We’re excited about this partnership not because it’s new or innovative, but because it helps us do what we’ve always set out to do: be present, be responsive, and be dependable—at all hours, every day.

